Returns & Exchanges
At TGIN, we want you to be completely satisfied with your natural hair care journey. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include in your package.
Pack and Ship
Securely pack the items in their original packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After we receive and inspect your returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing